Cancellation by Customer

Once an order is placed, it cannot be cancelled by the customer under normal circumstances. However, customers may request a return or exchange if the product meets the eligibility criteria outlined in our Return & Refund Policy.

Return & Exchange Policy

• NooreaBD does not offer exchange or return under normal conditions.

• Conditional exchange or return is available if reported within 72 hours of delivery and only in the following cases:

  • The item arrived defective, damaged, incorrect, or incomplete.

  • Incorrect size was provided.

  • Product inspection in the presence of the delivery person revealed issues immediately.

• Products must be unworn, unwashed, unused, and have all original tags attached. Items that are washed, stitched, altered, damaged, or purchased under special discounts/sale sections are not eligible for return or exchange.

Refunds

• Refunds are only processed if:

  • A replacement or exchange is not possible due to stock unavailability.

  • The customer is not satisfied with the exchange option offered.

• Refunds will be processed within 3–5 business days.

• Refunds are also applicable in cases where the transaction amount was deducted but the order failed.

Non-Eligibility

• Products purchased under special discounts, favor-based offers, or sale items are not eligible for return/exchange.

• Unstitched products that have been stitched by the customer are not eligible.

• NooreaBD is not responsible for damage caused by washing, drying, shrinking, or fading of colors.